November 15th Luncheon: What’s on the Buyer’s Mind? The Voice of the Customer

Ever wonder what your customer is REALLY thinking? A panel of experts will provide valuable insight into such issues as the effects of world politics on travel, effective negotiation, how Strategic Meetings Management Programs (SMM) impact their decision making, and how to partner for future loyalty and success.

Our moderator is ROBIN FLANZ, Director of Sales/North America, Langham Hospitality Group and confirmed panelists include:

  • Judi McLaughlin, Managing Director, HelmsBriscoe
  • David Becker, CEO, China Attract

This dialogue will include plenty of time for Q&A, so bring your questions for some candid answers. You’ll gain valuable insights into what your customers want and what they see on the horizon.

Learner Outcomes:
• Understand the customers’ expectations throughout the sourcing and sales process
• Learn how to stand apart from the competition
• Learn how to best work with, and support the M&E buyer

Thursday, November 15th, 2018
11:30 am – 2:00 pm EST

Planet Hollywood
1540 Broadway
New York NY

Register Here


About the Venue: When planning your next corporate event, international incentive, or special celebration at Planet Hollywood New York, the wow factor is already built in.  In the heart of Times Square, there is no better place to host a unique and engaging event. Conveniently located to all major hotels, your guest’s arrival experience is only steps away.  Six unique and expansive spaces are available for intimate celebrations and large receptions. The exceptional space at Planet Hollywood New York is a perfect setting for receptions, plated dinners, networking events and parties.  With a curated collection of authentic Hollywood memorabilia, get ready to experience a night to remember.  Our Event Planners can customize events for intimate groups of 25 or large gatherings up to 500 guests.